Privacy Policy

Information We Collect

We collect information in the following ways:

• Information you provide directly — when you submit a contact or booking form, we collect your name, email address, phone number, and any message or details you include.
• Booking information — if you schedule a call through our booking page, our scheduling provider (Cal.com) collects the details needed to book and manage that appointment, subject to its own privacy policy. If your booking includes a video meeting, the video conferencing provider used for that meeting also processes the information needed to host it, subject to its own privacy policy.
• Phone calls — when you call our phone line, an AI assistant may answer. We record the call and create a transcript. We collect your phone number, what you say, and any details you give, such as your name, email address, and the reason you are calling.
• Automatically collected information — like most websites, we use analytics tools (such as Google Analytics) that automatically collect information about your visit, including pages viewed, time on site, browser type, and general location, typically via cookies or similar technologies.
• Bot protection — our contact and booking forms use Cloudflare Turnstile to confirm submissions come from a real person. Turnstile processes information about your browser and device to do this, subject to Cloudflare's own privacy policy.

Calls and Our AI Assistant

When you call our phone line, an automated AI assistant may answer. It tells you at the start of the call that it is an AI and that the call is recorded.

We record and transcribe the call so we can take your message, answer your questions, book a call if you ask, and follow up. After a call, a summary and your contact details are sent to Rommel Casis, and we may add them to our customer records so we can reply.

The assistant answers only from information we have approved, and it does not give legal, technical, or financial advice. It is not a way to reach emergency services.

Every call to the assistant is recorded, and we cannot turn the recording off for one call. If you would rather not be recorded, please do not stay on the line. Send us your message by email or through our contact form instead.

We do not sell your call recordings or transcripts. Our voice platform provider states that it does not use call recordings, transcripts, or call details to train AI models, and that it requires its own service providers not to train on them.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and follow up on form submissions and calls;
• Schedule and manage discovery calls and appointments;
• Provide, maintain, and improve our website and services;
• Understand how visitors use our Site so we can improve it; and
• Comply with legal obligations.

We do not sell your personal information, and we do not use it for purposes unrelated to those listed above without your consent.

How We Share Your Information

We do not share your personal information with third parties except:

• With service providers who help us operate our business, who may use your information only to provide those services to us. They include providers that handle phone calls and call recordings, host our automation systems, store our customer records, deliver messages and email to us, handle bookings, protect our forms, and measure website use;
• If required by law, regulation, or valid legal process; or
• With your consent.

Where Your Information Is Stored

Our service providers store and process information in Canada and the United States. Our customer records are stored in Canada. Call recordings and transcripts are handled by our voice platform provider, which is based in the United States, and our automation server is also located in the United States. Personal information stored in the United States is subject to United States law, and courts, law enforcement, and national security authorities there may be able to access it.

Cookies

Cookies are small files a website stores in your browser. Our Site uses cookies and similar technologies from these tools:

• Google Analytics — measures how visitors use the Site, such as which pages are viewed and for how long. We use this information only in summary form to improve the Site.
• Cal.com — our booking page may use cookies so the scheduling tool works when you book a call.
• Cloudflare Turnstile — our forms may use cookies or similar technologies to tell real people from automated bots.

We do not use advertising or remarketing cookies, and we do not use cookies to show you ads on other websites.

You can block or delete cookies in your browser settings. Blocking the booking or form cookies may stop those features from working. To opt out of Google Analytics on every website, install the Google Analytics Opt-out Browser Add-on.

Data Retention

Call recordings and transcripts. Our voice platform deletes call recordings, transcripts, and call logs 90 days after the call. Deletion is permanent.

Call summaries and messages. The call summaries and message details held in our automation systems are deleted 12 months after the call.

Contact and form details. We retain the information you submit, and the contact details you give when you call, for as long as needed to respond to your inquiry, provide our services, and meet our legal and business record-keeping obligations, after which it is deleted or de-identified.

Your Rights

You can ask to see the personal information we hold about you, ask us to correct it, ask us to delete it, or withdraw your consent to our using it. To make a request, including a request to delete a call recording before the 90 days are up, email us at [email protected]. Give us the phone number you called from and the approximate date and time. We will respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

Children's Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact Rommel Casis, who is responsible for privacy at zedStrong AI Systems, at [email protected].